Love BoldBoy or your money back !
We stand behind our products. If for any reason you are not completely satisfied with your BoldBoy gear, we offer a full refund less shipping.
Shipping Policy
Returns & Refund Policy
To be eligible for a refund or exchange, there must be clear evidence of a product defect or issue.
In the event of a damaged product or a manufacturing error, BoldBoy offers a full refund or an exchange, provided you contact us within 30 days of receiving the product.
To initiate a return or exchange, please reach out to our team via the 'Contact Support' form, and include a clear photo showing the damage or defect.
Customers must ship the product back to us with valid proof of postage within 30 days from the date of the original order.
Please note: Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
Print Placement Precision: For our DTG (Direct-to-Garment) products, we maintain a high standard of quality, allowing for a small tolerance of up to 0.5" in print placement. This means that slight variations in print positioning are normal and do not affect the overall quality or appearance of your item. We strive for perfection, ensuring every piece meets our high expectations.
Prior to initiating the return process, please contact our customer support team. We're here to assist you throughout the return procedure and ensure a hassle-free experience.
Shipping Service
Absolutely! If your order was sent via a trackable service, you can easily follow its journey right to your doorstep.
Once your order is on its way, we'll send you a shipping confirmation email. Just click the tracking link in the email to see live updates on your delivery.
Plus, we’ve made it even easier for you to track your order. You can use the tracking service directly from our homepage or check your order status anytime in your dashboard under 'My Orders'
Lost Packages? We understand that waiting for your order can be stressful, but don’t worry – we’re here to help!
Important: This applies only to packages with a tracking code. If your order was sent via a trackable service, follow the steps below:
Step 1: First, double-check the delivery address you provided to ensure it’s 100% accurate. Even a small mistake, like a missing number or letter, can cause a delay or delivery failure.
Step 2: If the address is correct, please contact your local post office (or advise your customer to do so). Sometimes, packages are held there after arriving in the destination city, and the recipient may need to pick it up directly from the post office.
Lost Packages? We understand that waiting for your order can be stressful, but don’t worry – we’re here to help!
Important: This applies only to packages with a tracking code. If your order was sent via a trackable service, follow the steps below:
Step 1: First, double-check the delivery address you provided to ensure it’s 100% accurate. Even a small mistake, like a missing number or letter, can cause a delay or delivery failure.
Step 2: If the address is correct, please contact your local post office (or advise your customer to do so). Sometimes, packages are held there after arriving in the destination city, and the recipient may need to pick it up directly from the post office.
Step 3: After completing these steps, reach out to our Support Team. We’ll investigate further and, if we determine the issue wasn’t caused by you, we’ll send you a replacement item free of charge. We've got you covered!
For customers in the European Union (EU), we ship directly from within the EU, so you won’t have to worry about any customs or import charges.
However, please note that each country may have different regulations. It’s always a good idea to check with your local customs office if you have concerns about potential charges.
For customers outside the EU, any applicable customs or import duties may be charged once your parcel arrives in your country. You will be notified by our delivery partner via SMS or email if there are any additional charges that you need to pay. Please note that BoldBoy has no control over customs or import fees, and we cannot predict the cost as these charges vary from country to country. If you disagree with any charges, we recommend contacting the delivery carrier for further details. We suggest you reach out to your local customs office for the most up-to-date information on import duties before placing your order. Unfortunately, BoldBoy is unable to cover or refund any customs charges.Our delivery partners operate during regular business hours. Please ensure that someone is available at the delivery address to sign for the parcel, as a signature may be required upon receipt.
We’ll choose the most appropriate delivery service for your order based on its size and weight. Once your order has reached your country, it will be handed over to the local postal service for final delivery.
If you're not home when the parcel arrives, the delivery partner will leave a card with details on where it is. They may either leave it in a safe place or provide instructions on how to pick it up or arrange another delivery time.
Please note: no deliveries will be made on public holidays in your country. In these cases, expect your order to be delivered on the next business day.
While we strive to fulfill our delivery promises, there may occasionally be delays or adjustments, and we appreciate your understanding.
For your safety and security, we're unable to change the delivery address once your order has been placed. However, if you're not home when the delivery is attempted, our carrier will leave a card or send you an email with instructions on how to either reschedule the delivery or pick up your parcel from a nearby location.
Although we can’t change the delivery address, many of our delivery partners offer flexible options. Depending on the carrier, you might be able to arrange for your parcel to be delivered to a neighbor, left in a safe place, or collected from a designated pick-up point. To explore these alternative options, simply follow the instructions in the delivery update email from our carrier or visit their website or app using your tracking number.Yes, we can deliver your order to either your home address or your work address. If you'd like it delivered to your workplace, just make sure there will be someone available to receive it. The courier will deliver to the address, not to a specific person, so it's important that someone is there to accept the parcel.
We can deliver to a PO Box in most countries if you choose our Standard Delivery service. However, we are unable to deliver to PO Boxes when selecting any other delivery option.
Please note: We cannot deliver to PO Box addresses in the following countries:
- Belgium
- France
- Germany
- Italy
- Luxembourg
- New Zealand
- Spain
- UK
For other delivery options, you can use your permanent residential address or your workplace address.
Returns & Refund Service
It can take up to 21 calendar days from the day you dropped off your return for it to reach our warehouse and be processed. The exact time frame depends on your carrier and the country you're returning from.
Once we receive your return, we'll notify you via email with all the details about your refund.
To begin the return and refund process, please Contact Support through our dedicated form. This will allow us to quickly assist you and guide you through the necessary steps. Once we receive your submission, our team will review it and get in touch with you to resolve the issue.
Once we process your refund, it will be returned to the same credit or debit card you used when making the purchase.
Please note: If the card you used is no longer active, don’t worry – the refund will still go to the account linked to your old card, as long as that account is still open.
It can take up to 10 business days for the refund to show up in your account, depending on your bank or card issuer. We'll let you know once the refund has been processed!
If you used a promo code on your order, don’t forget to check the terms and conditions of the code! Some promo codes have requirements like spending a certain amount or purchasing a specific number of items.
If you return an item that changes the total amount of your order, the refund might be adjusted to reflect the new order total. For example, if you used a £20 off code with a £100 minimum spend, and you return an item that brings your total under £100, the discount may be removed, and your refund will be adjusted accordingly.
For percentage-based discounts, the refund will reflect the discount given for each item. But no worries – we’ll make sure everything is clear, and you’ll see any adjustments in your refund breakdown.
